Our promise to you
Protecting the privacy and security of your personal and financial information is as important to us as it is to you. We safeguard sensitive information that you have entrusted to us. We will not disclose information about accounts or transactions to outside parties unless there is an appropriate legal or business justification. WE DO NOT PROVIDE PERSONAL INFORMATION TO THIRD PARTIES FOR THE PURPOSE OF SOLICITATION.
We collect, retain, and use only as much information as we need for legitimate business purposes to administer our business or provide products, services, and other opportunities to you. We use information to protect and administer your records; to comply with certain laws and regulations; to help us design or improve our products and services; and to understand your financial needs so we can provide you with quality products and superior service.
You do not have to provide any personal information to use our web site. However, if you choose to withhold requested information, you will not be able to submit a complete application for mortgage financing with our company. In addition, we may not be able to provide you with some of the other services dependent upon the collection of such information, such as ordering a credit report.
For loan applications, information regarding your financial status such as employment, income, assets, and monthly expenses voluntarily comes directly from you either in person, by mail or through our web site. For credit and repayment history, we utilize a third party such as a credit bureau. The information collected is utilized to assist us in making a credit decision regarding your loan request.
We are particularly careful to assure that your financial information is accurate, current, and complete in accordance with commercial standards. We also have procedures to respond to your requests to correct inaccurate information in a timely manner. Standards and procedures are in place to help prevent unauthorized access to confidential information.
We preserve the content of your e-mail, your e-mail address and our responses so that we can more efficiently handle any follow-up questions you may have. We also do this to meet legal and regulatory requirements.
There are many planning tools or calculators throughout our web site to help you make the financial decisions that are right for you in the privacy of your home. We encourage you to try all of your “What If” scenarios as often as you like. When you use various planning tools on our web site, the calculations run on our server. We do not capture the information you provide on these planning tools.
Information that is gathered from visitors
In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit.
Cookies may be used to remember visitor preferences when interacting with the website.
Where registration is required, the visitor’s email and a username will be stored on the server.
How the Information is used
The information is used to enhance the vistor’s experience when using the website to display personalised content and possibly advertising.
E-mail addresses will not be sold, rented or leased to 3rd parties.
E-mail may be sent to inform you of news of our services or offers by us or our affiliates.
If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.
You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.
Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.
Google’s use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet.